Other Frequently Asked Questions

Back to ALL FAQ's
  • BUSINESS HOURS: When Is Someone There?
    • Our website is open 24 / 7!

      However, our bricks and mortar shop is open from 9 - 5 Central Standard Time, Monday through Friday.

      If you have an urgent quote requirement or other question, please contact us by e-mail at  info@printedshirts.ca or, better yet, use our handy Enquiry Form. We'll get back to you as soon as possible, usually that day or the next business day.

  • LOCATION: Where Are You Located?
    • Special T Shirt Company is physically located at 464 Hargrave Street, Winnipeg, Manitoba, Canada, R3A 0X5. If you’re in the neighbourhood, feel free to pop in, Monday through Friday from 9 am to 5 pm and check out our showroom.

      Please click here for more contact information and map.

  • CATALOGUES: Can You Send Me Some Catalogues?
    • Yes. Let us know what you’re looking for, either by calling our toll-free number (at the top of this page) or by submitting a request using our Enquiry Form. If the product isn't already showing up in our on-line catalogue, in many cases we can send you catalogue links by e-mail. If you like having an actual catalogue in your hands, we can send you one of those, too!

  • GUARANTEE: Do You Offer A Guarantee?
    • Yes. We stand behind the work that we do. If we your order is wrong due to an error on our end (very rare!), let us know. We will always do whatever we can to help you resolve the problem as quickly and as effectively as possible.

      If your order is wrong due to an oversight or mistake on your end (eg, you requested the wrong product or you didn’t proof the images we sent to you) we, of course can’t accept responsibility for the error. But we're reasonable people and we’ll still try to help get you out of a bad situation, even if we're not able to offer an outright credit or refund.

  • ORDER CANCELLATION: What If I Need To Cancel My Order?
    • If you'd like to cancel your order, you are responsible for whatever work or inventory we've put into your job up to that point. You are also responsible for a 5% cancellation fee, which is five percent of your total order.

    • Get in touch with us. You can our toll-free number (at the top of this page) and speak to one of our friendly Customer Service Reps, or you can submit the Enquiry Form. We’ll get back to you as soon as possible - usually the same day, or the next business day.